Refund policy

Furever Adorable prioritize customer satisfaction and aim to provide a seamless shopping experience. We have established the following return and exchange policy to ensure fairness and clarity for our valued customers:

 

Cancellation

    • Order cancellation is only accepted if requested within the first 12 hours after placing the order.
    • Please contact our customer support team as soon as possible to initiate the cancellation process.
    • Orders cannot be cancelled beyond the 12-hour timeframe due to the nature of our quick order processing.

Returns:

    • Returns must be submitted to us within 3 business days of receiving the order.
    • To initiate a return, please contact our customer support team and provide your order details.
    • The product must be in its original condition, unused, and undamaged.
    • Returns will not be accepted after the specified timeframe.

Return Shipping:

    • Customers are responsible for bearing the shipping costs for returns, except in cases where the return is due to our error or a defective product.
    • We recommend using a trackable shipping method and retaining proof of postage for your records.

Defective or Incorrect Products:

    • If a product is defective, damaged, or if you received an incorrect item, please contact our customer support team immediately.
    • We will guide you through the return process and cover the return shipping costs in such cases.

Refunds:

    • Once the returned item is received and inspected, we will process the refund within 7 business days.
    • Refunds will be issued in the original form of payment, excluding any shipping or handling fees.
    • The time it takes for the refund to reflect in your account may vary depending on your payment provider.

Note: Please kindly note that exchanges are not allowed in our return policy. We encourage customers to carefully review their order before completing the purchase.

It's important to understand that this policy applies to products purchased directly through our website. If you have purchased items from third-party sellers or partners, their respective policies may apply.

We reserve the right to modify or update this policy as necessary, and any changes will be effective immediately upon posting on our website. For any further inquiries or assistance regarding returns, please contact our customer support team, who will be happy to assist you.