Paw-some Shipping FAQs 🐾
Q: What are the shipping options available?
A: We offer standard shipping for all orders. If you need your adorable items sooner, we also provide express shipping options at checkout for an additional fee. Your furry treasures deserve to reach you in the most convenient way possible!
Q: Can I change my shipping address after placing an order?
A: We understand that life can be as unpredictable as a playful kitten! You can change your shipping address within the 12-hour window after placing your order. Please contact our Paw-some Customer Service team, and we'll do our best to help.
Q: Do you offer gift wrapping services?
A: Absolutely! We offer adorable gift wrapping options to make your present even more special. Simply select the gift wrapping option at checkout, and we'll package your items with our signature paw-print paper and a cute ribbon for a small additional fee.
Q: What happens if I'm not home when my package arrives?
A: Don't worry if you're out chasing adventures when your package arrives! The courier will either leave your package in a safe place, with a neighbor, or leave a notification about how to arrange redelivery or pickup, depending on their policy.
Q: How will I know when my order has shipped?
A: We'll send you a purr-fectly crafted email notification once your order has shipped, complete with tracking information so you can follow your package's journey to you. The anticipation is part of the fun!
Q: Do you offer expedited shipping for urgent orders?
A: Yes! For those who can't wait to get their paws on our products, we offer expedited shipping options at checkout for an additional fee. Because sometimes, waiting for cuteness can be unbearable!
Q: What is your policy on sustainable packaging?
A: We care about our planet as much as we care about cuteness! All our packages are shipped using eco-friendly, recyclable materials. Our commitment to the environment is as strong as our commitment to bringing smiles to your face.
Q: Can I receive my order in multiple shipments?
A: Sometimes our adorable items are so excited to meet you that they can't all travel together! If some products in your order are available sooner than others, we may ship them separately to ensure you receive them as quickly as possible, at no extra shipping cost to you.
Q: What should I do if I receive the wrong item?
A: Oh no, even our meticulous team can make a mistake! If you receive an incorrect item, please contact our customer support team with your order number and photos of what you received. We'll make it right faster than a cat chasing a laser pointer!