Shipping and Delivery
Q: How long do I have to cancel or amend my order?
A: You have a 12-hour window from the time of placing your order to cancel or make any amendments.
Q: How long does it take for my order to be processed?
A: Our order processing time is approximately 7 days. Please note that this time frame does not include weekends or holidays.
Q:When can I expect my order to be delivered?
A: Once your order has been processed, it will be shipped within 5 to 14 days. Please keep in mind that shipping times may vary depending on your location and other factors.
Q: Which shipping courier do you use?
A: We do not have a designated shipping courier. We work with various couriers to ensure the most efficient and cost-effective shipping method for your specific order.
Q: Where do you ship to?
A: We ship to most countries worldwide. However, please note that some restrictions may apply depending on your location and the product you are ordering.
Q: Who is responsible for paying taxes on the order?
A: The buyer is responsible for any applicable taxes or customs duties. Please check with your local customs office for more information on potential charges.
Q: How will taxes be charged to me?
A: Taxes or customs duties, if applicable, will be charged by the courier upon delivery. Please be prepared to pay any additional charges directly to the courier.
Q: How much does shipping cost?
A: Shipping costs vary depending on your location and the shipping method you choose. You can view the shipping cost for your order at checkout. We also offer free shipping if you order is over USD 100.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order online.
Q: What if my order is lost or damaged during shipping?
A: If your order is lost or damaged during shipping, please contact our customer support team as soon as possible. We will work with you to resolve the issue and ensure that you receive your order in a timely manner.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries worldwide. However, please note that some restrictions may apply depending on your location and the product you are ordering.